Selection: Behavioral Interview Process

Planning the Interview

Planning the interview requires identifying concerns about the candidate’s work history, references and scores off the Prevue Benchmark for the Customer Service Sample position. Use the available candidate information plus this report to structure the interview and make the best hiring decision.
This section provides suggested interview questions to address the following:
First to examine those areas where Aaron Sample’s score did not fall on the benchmark for the position.
You should customize the interview questions as needed for this position at Hiring Solutions. You may wish to take a copy of Part 4 to have it available for the interview.

Scores off the Benchmark

Aaron Sample’s scores fell off the Benchmark for the following scales. This indicates that the candidate could encounter challenges in these areas. Review each score description and consider the suggested interview questions.
The more distant the score is from the benchmark for a scale the more important it is for you to probe these areas.

STAR Method

Behavioral Interviewing is a new style of interviewing that more and more organizations are using in their hiring process. The basic premise behind behavioral interviewing is this: the most accurate predictor of future performance is past performance in a similar situation. It focuses on experiences, behaviors, knowledge, skills and abilities that are job related. Traditional interviewing questions ask you general questions such as “Tell me about yourself.” The process of behavioral interviewing is much more probing and works very differently. Employers predetermine which skills are necessary for the job for which they are looking and then ask very pointed questions to determine if the candidate possesses those skills. 

Situation: give an example of a situation you were involved in that resulted in a positive outcome

Task: describe the tasks involved in that situation

Action: talk about the various actions involved in the situation’s task

Results: what results directly followed because of your actions

Behavioral Interview Questions

Describe a situation in which you were able to use persuasion to successfully convince someone to see things your way.

Describe an instance when you had to think on your feet to extricate yourself from a difficult situation.

Give me a specific example of a time when you used good judgment and logic in solving a problem.

By providing examples, convince me that you can adapt to a wide variety of people, situations and environments.

Describe a time on any job that you held in which you were faced with problems or stresses that tested your coping skills.

Give me an example of a time in which you had to be relatively quick in coming to a decision.


Tell me about a time in which you had to use your written communications skills in order to get an important point across.

Give me a specific occasion in which you conformed to a policy with which you did not agree.

Give me an example of an important goal that you had set in the past and tell me about your success in reaching it.

Tell me about a time when you had to go above and beyond the call of duty in order to get a job done.

Give me an example of a time when you were able to successfully communicate with another person even when that individual may not have personally liked you (or vice versa).