Customers / Relationships / Sales

Customers / Relationships / Sales

Exceptional customer service experiences and positive sales outcomes are the result of quality relationships.

1.1 Rules of Engagement

  • Have a plan to support your customers that ensures a quality outcome

1.2 R.A.C.E.

This is our acronym for;

RESULTS – what does this interaction mean to you, the client and your organization?

ACTION and accountability. What is going to happen and who is going to do it?

COMMITMENT Have all parties confirmed responsibility, made a commitment to complete their agreed upon tasks?

EXPECTATIONS Does everyone’s’ expectations match?

  • Do you care enough to win the RACE?

1.3 Presentation / Role Play

  • Working through various scenarios with a supportive group will always be a great way to enhance new skills, techniques or ideas